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FAQ

Refining & Marketing

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Strategies
 

What are the plans for the Italian and foreign fuel retail chains?  

 

Eni has five refineries. What are your plans for the refining area?  

Service Stations
 

How many Agip service stations are there?  

 

What are the characteristics of the new Agip Multienergy Service Areas?  

 

What kind of fuels will the station sell?  

 

Who should I speak to for information about new openings of Agip Service Stations or to manage one?  

 

To whom can I address complaints and/or observations regarding service at the agip service areas?  

More Information on "you&eni"
 

….and more information on “you&eni” ?  

Petrol Coupons
 

What should I do to request petrol coupons?  

 

What do Petrol Coupons look like?  

 

What can I do with expired coupons ?  

Payment Cards
 

How many fuel cards does the Eni Group issue?  

 

What kind of customers are fuel Cards aimed at?  

 

What is a fuel Card and what are the advantages?  

 

How can purchases be controlled?  

 

What are the payment guarantee mechanisms?  

 

How can I obtain a Multicard?  

Lubricants
 

Can different oils be mixed?  

 

If a lubricant with a level of 15W-40 is requested, is it possible to use one of 10W-40 as an alternative?  

 

How often should oil be changed?  

 

Can motor oil also lubricate the gear box?  

 

How can the performance of a lubricant be evaluated?  

 

Is the black colour of the oil being replaced and indication of poor product quality?  

 

Should the oil be topped up?  

 

Can additives be used with the oil?  

 

What are the features of the new AgipSint line of lubricants?  

 

Is all the package recyclable  

 

I want to change the type of motor oil I use. My mechanic suggests I try Agip Sint 2000 Evolution, a completely synthetic oil. What is it?  

Fuels
 

What level of autonomy does a converted LPG vehicle have?  

 

Are there incentives for the purchase of a new vehicle also driven by LPG or for subsequent conversions to petrol-driven vehicles?  

 

How many LPG-driven vehicles are there in circulation in Italy and how many outlets for the sale of the fuel are available?  

 

Can LPG-driven vehicles be parked in underground car parks?  

 

What makes BluSuper different from other petrol?  

 

Doesn't the higher octane of BluSuper mean a higher aromatic content than the other petrols?  

 

Can BluSuper be used in all vehicles?  

 

Can it be said that BluSuper is a petrol with minimal environmental impact?  

 

What is biodiesel and what advantages and disadvantages does it have compared with normal diesel?  

 

What is "white diesel"?  

 

Is it true that LPG pollutes less than petrol? And if so, why?  

 

What are the distinguishing characteristics of BluDiesel Tech?  

 

Who can use BluDiesel Tech?  

 

Regarding BluDiesel Tech, can we talk about sulphur-less diesel the way we talk about lead-free petrol?  

Miscellaneous
 

Where can I find products for sport marine?  

 

What is the purpose, for bigger ships, of marine lubricant sampling?  

 

What kind of environmental damage is caused by dispersing lubricants at sea?  

 

Is it possible to refuel with Jet Fuel at any airport?  

 

What are the differences between refueling a car and an aeroplane?  

 

How is Jet Fuel loaded?